Tejas Kshirsagar
Associate Consultant at Infosys | Ex - Capgemini | Java | Spring Boot | PostgreSQL | ServiceNow | AWS | Git | Incident Management
- Role
- Associate Consultant at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Tejas Kshirsagar
Senior Associate Consultant with 4.6 years of experience managing large-scale production…
Experience
Associate Consultant
Aug 2024 — Present · Pune, IN
Incident Management: Leading the resolution of high-priority incidents using the ServiceNow platform, ensuring minimal impact on business operations and consistently meeting SLA targets. Collaborating with cross-functional teams to diagnose root causes, implement fixes, and prevent reoccurrence.• Data Fixes: Performing advanced data analysis and corrections within ServiceNow, addressing system discrepancies and ensuring data integrity. Developing scripts and automated solutions for recurring issues, reducing manual intervention and improving operational efficiency.• Change Management: Managing and coordinating changes in the ServiceNow platform by adhering to ITIL best practices. Evaluating, approving, and implementing change requests with minimal disruption, while ensuring compliance with governance policies. Providing continuous improvement to change processes to enhance performance and reduce risk.• Collaboration & Reporting: Generating detailed reports on incident trends, root causes, and change management outcomes, presenting actionable insights to stakeholders. Playing a key role in process optimization through regular feedback loops and training sessions for teams on best practices.
Education
Gokhale Education Society's R. H. Sapat College of Engineering, Management Studies and Research Nashik
Bachelor of Engineering - BE
2018 — 2021
Guru Gobind Singh Polytechnic Nashik
Diploma in Engineering
2015 — 2018
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