Tejas Kotak
IT Service Delivery, IT Integration, IT Operations, IT Security, Rich experience of more than 23 years
- Role
- Associate Director - Information Technology at Firstsource
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tejas Kotak
As a IT Leader at Firstsource, my mission is to deliver unmatched IT service quality through strategic utilization of cloud technologies like Microsoft O365, Azure and AWS. Our team successfully aligns technology initiatives with company\'s objective, boosting operational efficiency and driving compliance across global projects.With a strong foundation in IT security operations and IT governance, I lead with a focus on service level management and incident resolution, contributing to significant advancements in our organization\'s IT infrastructure and service delivery. This dedication has enabled the team to enhance the quality of service, ensuring seamless support for our business\'s growth trajectory.
Experience
Associate Director - Information Technology
Jan 2022 — Present · Mumbai, IN
Part of the Senior Leadership team and solely responsible for the Quality of Services provided in the areas of IT Operations, Service Delivery, IT Security, Purchasing of IT equipment. • Responsible for Service, Development and Testing Quality including Service Level Management, IT Help Desk Management, 365x24x7 Production Incident Management, Problem Management, RCA, BCP & DR strategy • Manage Global/Regional implementation of Projects, Change Control and Technology Standards.• Ensuring all the cloud technologies are utilized to its optimum for smother and faster deliver (Microsoft O365 and AWS)• Led the IT department in aligning technology initiatives with business goals, resulting in a 20% increase in operational efficiency.• Delivered multiple sites with seats including entire IT infrastructure setup as part of expansion project• Migrated to Smart Row Solution from traditional racks for in house Datacenter contributing to CSR targets by achieving energy efficiency• Designed and Implemented PAN India WIFI solution for seamless connectivity for mobile users across India.
Education
Mumbai University
Graduate
1999 — 2002
Mumbai University
Bachelor of Commerce (B.Com.)
1997 — 2002
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