Tejas Kadam

Area Lead - Retail Transformation @TVS Motor Company

Maharashtra, IN

Leading 35 AMDs (Authorized Main Dealerships) in Maharashtra 2 under Retail Transformation Process.Role and Responsibilities:Implement and Track Enquiry Management System.Monitor Cust Satisfaction and experience thru NPS Way.Develop corrective actions and track effectiveness to improve the customer experience in Showrooms.Improve Non- buyer Conversion at dealerships.Ensuring Test ride vehicle readiness and ensure they are utilized effectively.Focus on improving Digital Lead followups and Conversion.Improve productivity of Sales Managers and Executives at Dealership.Ensure Manpower availability as per Retail norms (Premium Executives, Digital- SPOC, EV Consultant etc.)Planning activities to increase walk-ins as well as for Digital enquiries visiting showrooms.Focus on 3R\'s (Revisit, Repurchase and Referrals).Increasing % of Platinum dealers under QLQD(Quality Leadership through Quality Dealership)Provide trainings and overcoming skill gaps.Identify and Develop Best Practices and ensuring its Horizontal deployment.Reward system for employees for their consistent performance, productivity and contribution to business growth.