Tejas Bidkar
Director, Global Customer Success Operations
- Role
- Director - Global Customer Success Operations at Druva
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Tejas Bidkar
As the Director of Customer Success Operations at Druva, I lead a global team of professionals who are passionate about delivering exceptional customer service and ensuring portfolio growth. I have over 10 years of experience in managing cross-functional teams and projects in the customer operations domain, spanning technical support, systems engineering, service delivery, and customer success.I have a strong background in information systems architecture, with the ability to translate business requirements into technology solutions. I am proficient in various tools and platforms, such as Gainsight, Salesforce, Zendesk, and JIRA. I am also PMP and Salesforce certified, and have expertise in agile project management. I am proud to be part of the Druva Post Sales team and have led the Stevie Awards program that has won multiple awards for innovation and excellence in customer service since 2016.Applications Implemented:CRM: SalesForce.com (Service Cloud, Community Cloud), Zendesk, PSA Automation: FinancialforceSurvey: Survey Monkey, GetFeedbackContact Center/CTI: Interactive Intelligence Call Center, Sharpencx Call Center, Salesforce Omnichannel, TalkDeskBug Tracking: JIRACloud Status Page: StatusPage.io, Status.ioChat Tools: Live Chat, Sharpencs Chat, Salesforce Chat, IntercomLearn Portal: LearnDot, ANI Knowledge-bytes/Skywriter learning platformSelf Service Portal: GetSatisfaction Community, Zendesk Community, Salesforce Community Cloud, Coveo, MindTouchCustomer Success: GainSight, StrikeDeckMeeting Scheduler: ChiliPiper, Lightning SchedulerAI enabled chatbot: Aisera
Experience
Director - Global Customer Success Operations
Apr 2023 — Present · Pune, IN
Education
Dr.D.Y.Patil Institute of Management and Research
MCA, Computer Application
2008 — 2011
Dr. D.Y. Patil ACS College
Bachelor of Science (B.Sc.), Computer Science
2005 — 2008
Skills
- Core Java
- Testing
- Databases
- Servers
- Networking
- Microsoft Sql Server
- Jquery
- Sql
- Linux
- Asp.net
- Salesforce.com Administration
- C
- Web Services
- Zendesk
- Team Building
- Vendor Management
- Oracle
- Java
- Cloud Computing
- Javascript
- Operational Support
- Xml
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