Tejal Choudhari
Technical Team Lead with 4+ years experience in the IT industry | Incident Management | SD Operations | People Management | CRM | MBA | Seeking Operations Management opportunities |
- Role
- Information Technology Service Desk Team Lead at HCLTech
- Location
- Nagpur, IN
- LinkedIn followers
- 500 followers
About Tejal Choudhari
Dedicated Service Desk Team Lead with 4+ of experience in IT support and leadership roles. Skilled in managing a team of service desk analysts to deliver efficient and high-quality support to end-users. Proven ability to mentor and develop team members, streamline processes, and enhance overall service desk performance. Strong communicator with a customer-centric approach, focused on ensuring customer satisfaction and driving continuous improvement initiatives. Committed to upholding ITIL best practices and delivering results in fast-paced environments.
Experience
Information Technology Service Desk Team Lead
Jun 2022 — Present · Nagpur, IN
Education
Indira Gandhi National Open University
Master of Business Administration - MBA, HR
2020 — 2022
G.H. Raisoni College of Engineering
Engineer’s Degree, Electronic and Communications Engineering
2013 — 2017
Saraswati Vidyalaya,Shankar Nagar,Nagpur
High School
2006 — 2011
Dr. Ambedkar College, Deekshabhoomi
hssc, Biology, General
2011 — 2013
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