Teja Dronamraju

About Teja Dronamraju

At Genpact, my leadership spans over the orchestration of IT Managed Services within dynamic sectors such as HiTech, Telecom. My core competencies lie in IT Infrastructure Operations, Service Management, Data and Technology Operations and Business Process Management, enabling the delivery of robust services that drive customer success and operational excellence.With a hands-on approach, my team has cultivated growth by harnessing the power of Data Tech AI and fostering strong client relationships. We thrive on challenges, leveraging Latest Technologies to enhance service delivery and innovate solutions that consistently meet our global clients\' evolving needs.

Experience

1. Global Technology Delivery Leader

   Genpact

   Feb 2024 — Present · Atlanta, GA, US

   Global Technology Delivery Leader - Data Tech AI - IT Managed Services, Engagement and Account Management

Education

• Central Institute of English and Foreign Languages

  Adv Diploma, Spanish

  1999 — 2003

• Osmania University

  Bachelor of Scineces, Computer Science

  2004

Skills

• Vendor Management
• IT Service Management
• People Management
• Outsourcing
• Customer Relationship Management (Crm)
• Service-Level Agreements (Sla)
• IT Operations
• Process Management
• Operations Management
• Six Sigma
• Management
• Resource Management
• Sla
• Itil Certified
• Crm
• Itil
• Service Desk
• Service Delivery
• Transition Management
• Incident Management
• Process Improvement
• Project Management
• Team Management