Johan Tejada

About Johan Tejada

As a dynamic and customer-centric leader, I excel in implementing global customer success strategies, driving sales, and ensuring customer retention across large portfolios. Consistently improving customer retention rates, I implement proactive renewal strategies executing 90% of target through untapped growth opportunities and cultivating long-term customer relationships. I thrive on collaborating with customers and key stakeholders to build strong partnerships and promote the adoption of products and solutions.

Experience

1. Crm Implementation & Enablement Lead

   SPIROL

   Feb 2025 — Present

   Acting as the bridge between IT, Business Stakeholders, and End Users ensuring a seamless alignment of CRM capabilities with strategic business objectives. Utilizing my experience in change management, process reengineering, and global training delivery to drive adaptation and maximize ROI.

Education

• University of Connecticut

  Bachelor's degree, Political Science and Government

  2011 — 2015

Skills

• Time Management
• Customer Service
• Social Networking
• Social Media Marketing
• Data Analysis
• Persistency
• Policy
• Advertising
• Project Management
• English
• Data Entry
• Event Planning
• Microsoft Excel
• Powerpoint
• Strategic Planning
• Teamwork
• Microsoft Word
• Team Leadership
• Event Management
• Management
• Team Building
• Program Development
• Editing
• Critical Thinking
• Research
• Marketing
• Budgets
• Community Outreach
• Facebook
• Spanish
• Problem Solving
• Writing
• Social Media
• Communication
• Fundraising
• Outlook
• Microsoft Office
• Sales
• Leadership
• Leadership Development