Teja Cv

About Teja Cv

Overall 9 years of experience in the Operations executive, IT, Relationship Manager, HR, Media, and Insurance Sectors. Seeking amazing possibilities to further my career, I am a quick learner with strong communication abilities and a commitment to work involving leadership support. competent in leadership, teamwork, execution, and operations management. a versatile specialist in operations who is resilient.Thank you for visiting my profile. Please feel free to contact me if you have any questions at r••••••••@outlook.comCheers!Ravitheja Chenna

Experience

1. Relationship Manager

   Turito

   Feb 2025 — Present · Hyderabad, IN

   Managing the customer base of 600 parents/students.• Responding to customer queries promptly and accurately via phone, email, or chat.• Coordinating with subject teachers and students to ensure classes are conducted asscheduled.• Coordinating with all stakeholders as and when required for class rescheduling.• Gathering feedback from parents, students, and teachers to improve class functioningprocesses.• Maintaining strong relationships with students and parents, ensuring renewals, upsells,and cross-sells of Turito\'s products, while meeting retention/renewal revenue targets.• Responsible for churn control and maintaining a high customer retention percentage.• Maintaining a tracker of ongoing and upcoming classes, along with communicationlogs through phone, chat, email, and other channels.• Adhering strictly to Turito\'s processes in responding to client issues.• Gathering customer feedback and sharing it with teachers and relevant departments forissue resolution.• Creating an inspiring team environment with open communication.Setting clear goals, delegating tasks, and setting TAT (Turnaround Time).• Monitoring team performance and enabling development opportunities throughparticipation in various initiatives.• Preparing development plans for team members and tracking their implementation.• Listening to team members\' feedback and resolving conflicts, if any.• Suggesting and implementing team-building activities.• Having a customer-centric approach.• Working with the team on resolving customer queries promptly.• Conducting quality audits of existing processes and reporting process gaps toimmediate managers.

Education

• Srinivasa Ramanujan Institute of Technology

  Bachelor of Technology - BTech, Electronics and Communication Engineering

• Sri Chaitanya College of Education

  Intermediate, MPC