Tej Pratap Mishra
Leading Technology & Services with expertise in IT Operations, Service Delivery & Assurance, Supplier & Contract Management, Capability & Competency build.
- Role
- Capability Center Lead Technology & Services at Shell
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tej Pratap Mishra
With over 20 years of experience in IT operations, Supplier & Contract management, Service Delivery, Service Transition & Management, Product owner, Product management, Strategy & Planning. Hands-on Technical expertise in IT Infrastructure, Application build and support. In current role, I lead Shell\'s Capability Center, focusing on designing and delivering outcome-based services across technology, business models, and operational based delivery landscapes. My role emphasizes operationalizing contract strategies, managing supplier performance, team management, in-house delivery and ensuring cost-effective, sustainable solutions that align with organizational goals. Collaborating across teams, I contribute to seamless integration, leveraging service delivery and operations, contract management expertise, meeting delivery quality and timeline, solution deployment standard and expectations, reliable transition to support and a commitment to scalable technology solutions. Passionate about optimizing processes and promoting resilience, I aim to empower business growth through innovative, fit-for-purpose IT Transformation and Solutions. Seasoned people and team manager; ensuring review, allocation & growth aligning to both short term and long-term strategy. A seasoned people manager with diverse experience while managing experts in the field of Technology, Process and across the domains with expertise in infrastructure, applications as fresher to SME.
Experience
Capability Center Lead Technology & Services
Jun 2022 — Present · Bengaluru, IN
In my current role at Shell, I drive the operationalization of innovative solutions to streamline product and service delivery. My leadership in consulting assignments and team management fostered a culture of continuous improvement and alignment with business goals. I successfully lead initiatives that transformed service delivery and operational strategies within the organization. Developing and implementing a roadmap for the Capability Center, optimizing portfolio investments and reducing operational costs. Collaborating with stakeholders to align IT strategies with business objectives, driving simplification and governance. Championing the integration of advanced technologies like AIML and AIOps, enhancing solution development and automation efforts. Accountable for managing supplier performance and developing outcome-based contracts. I significantly enhanced efficiency and cost-effectiveness ensuring productivity, value generation and innovation. Team and resource management, in-house solution delivery, managing technical SMEs, process, growth plan and year-end review.
Education
Msc
IT
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