Tej
Actively Looking for ServiceNow Developer/Administrator
- Role
- Servicenow Developer Administrator at USAA
- Location
- Dearborn, MI, US
- LinkedIn followers
- 500 followers
About Tej
Overall 8+ years of Information Technology experience in Software Design, Development…
Experience
Servicenow Developer Administrator
Jul 2021 — Present · San Antonio, TX, US
Created different forms to make it easy for the users to request from service portal and from the UI.Automated onboarding user process for New hire/Re Hire/Termination/Change Contract from workday to ServiceNow.Worked on third party integrations on Asentinel mms, VSTS (Virtual Studio Team Services) and Salesforce in creating requests, incidents, stories, scrum tasks, defects, and enhancement bidirectional from ServiceNow to 3rd party and from 3rd party to ServiceNow.Set up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables. Worked with Order Guides, Workflows, Flow Designer and Record Producers.Implemented Round Robin Functionality to automate tickets for different groups without a queue manager.Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros. Experience with jelly scripting in ServiceNow. Configured Major Incident, MI Workbench and utilized Twilio to send text messages/phone calls when there is an MI.Creation of outbound SOAP and REST web services messages and script usage in Business Rules.Worked with schedule jobs, events, and triggers to manage business needs and handle background work.Worked on modifying the HR Case forms subject and other user reference records same as call records.Handling all the form changes and standardizations related to HR Portal.Implemented Now Agent and Now Mobile app as per the business process.
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