Tehmoor Quddus

WORK HISTORY

ABOUT TEHMOOR QUDDUS

A motivated individual with broad knowledge of banking regulations, compliance policies and customer service. Experience from various departments from retail to business banking and enhanced communication methods, enabling me to deal with national to international customers. As an experienced Senior Customer Service Advisor, working towards high quality measurers is key; ensuring quality and efficiency is maintained as deliberating results may pose risks to customers as well as businesses. A consistent team member who can comprehend complex scenarios, attend meetings with branch managers to review own and branch performance. Adapting to quick change from updated company policies and procedures as well as resolving diverse customer enquiries. Prioritising urgent customer complaints, business deadlines as well as working at an efficient pace to ensure quality is achieved at all times. As a Senior Customer Service Advisor, my strong experience is established through my current role gaining enhanced knowledge within customer service and financial management. A thrive for a new challenge and continuous professional development within this sector will make me a strong asset to the organisation and an ideal candidate for this role.