Tehmeena Shaikh
Customer Service Management @Ventura India Private Limited
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WORK HISTORY
Customer Service Management @Ventura India Private Limited
Pune, IN
Working for a UK based company –Kurt Geiger, working for the USA shift.• To achieve customer and client KPI(Key Performance Indicator) targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.• To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.• To respond to all contacts from both internal & external customers made via all the available channel like Emails & Chats.• To accurately capture data and enter it on to the relevant systems.• Supporting the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.• Helping the Process Leader with allocation of tickets and managing the US complaints queue.• Proficiency In working on Zendesk & CSS.
EDUCATION
Burhani College
HSC , Accounting and Business/Management
Burhani College
SYB.COM, Accounting and Business/Management
St Anthony's high school
SSC from Board of Maharashtra
ABOUT TEHMEENA SHAIKH
Highly skilled and results-oriented professional with extensive experience in customer care and operations management across diverse industries. • Proven ability to enhance customer satisfaction and operational efficiency through strategic planning, process improvement, and team leadership. • Adept at analyzing data to drive decision-making and implementing innovative solutions to streamline operations and exceed performance goals. • Strong communicator with a passion for delivering exceptional customer service experiences and fostering collaborative relationships across all levels of an organization.
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