Tegan Park

Account Manager @Caledonian Optical

Collaborating with the sales team to deliver customized solutions that enhance customer satisfaction and drive growth.• Leading the customer service team to consistently deliver exceptional service.• Monitoring and analysing key performance metrics related to customer retention, sales, and satisfaction.• Preparing comprehensive reports and delivering monthly presentations to key stakeholders.• Overseeing the implementation and onboarding of new customers to ensure a smooth transition.• Preparing and submitting tender proposals to secure new business opportunities.• Conducting regular business reviews to evaluate performance, address challenges, and identify growth opportunities.• Coordinating with internal departments—sales, production, marketing, and finance—to ensure seamless communication and execution of customer requirements.• Representing the company at trade shows and conferences to enhance brand presence and network with potential clients.