Tef Kassa
Senior Manager, Business Systems Analysis @CIBC
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WORK HISTORY
Senior Manager, Business Systems Analysis @CIBC
Toronto, ON, CA
Leading a team of Business Analyst and Business Systems Analysts to deliver high-quality solutions for cloud and on-premises contact center platforms. • Coaching and mentoring team members, fostering a collaborative environment that enhanced performance and professional growth. • Streamlining project intake processes, aligning BSA efforts with stakeholder criteria and improving resource utilization.
EDUCATION
Bahir Dar University
Bachelor’s Degree
York University
Graduate Certificate
Kellogg Executive Education
Northwestern University 101: Leading with Analytics
Bologna Business School
Master of Business Administration (M.B.A.)
SKILLS
ABOUT TEF KASSA
With over 11 years of experience in technology and business systems, I currently serve as Senior Manager, Business Systems Analysis at CIBC. My work focuses on delivering high-quality solutions for cloud and on-premises contact center platforms, leveraging expertise in requirements engineering and artificial intelligence to align business goals with technology strategies. Beyond my role at CIBC, I am the founder and host of the \"Habesha in Tech\" podcast, a platform dedicated to empowering Ethiopian and Eritrean professionals transitioning into the tech industry. Through collaborative discussions in Amharic and English, the podcast fosters community and accessibility within the tech space.
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