Teffany Pierce

About Teffany Pierce

Dynamic, Results-driven Customer Service and Operations Leader with a proven track record…

Experience

1. Customer Service Manager

   Mcbride Research Labs

   Apr 2021 — Present

   Coach the Customer Service team to communicate problem situations with customers and negotiate alternatives, participating directly in the communications. •Track OTIF and identify leading causes for non-compliance •Manage EDI System: Set-Up, Acknowledgement, payment, research (E-Bridge, Infor Serve) •Manage associate on how to troubleshoot and determine options for problem orders: Shipping Problems, Fulfillment of Orders etc. •Oversee new customers in information systems (including shipping locations, billing information, item authorization, pricing, payment terms, etc. •Managed day-to-day operations of the center, including scheduling, monitoring performance, and creating daily reports. •Manage Amazon Vendor Central and Seller Central Portal to meet all necessary metric to stay compliant with vendors. •Manage inquiries through CRM- Salesforce •Develop process and systems to continually improve service performance and customer focus. •E-Commerce, Social Media Management, Marketing and Web-Retail

Skills

• Process Improvement
• Leadership Development
• Project Management
• Sap
• Invoicing
• Change Management
• Order Management
• Medical Coding
• Outlook
• Crm Software
• Microsoft Office 2007
• Public Speaking
• Medical Billing
• Lotus Notes
• Sales Management
• Medisoft
• Customer Relations
• Strategic Analysis
• Insurance Verification
• Account Reconciliation
• Accounts Receivable
• Team Building
• Collections
• Ibm Iseries
• Leadership
• Sla
• Customer Service
• Call Center
• Training & Development
• Merchant Services
• Sme
• Sales
• Coaching
• As400
• Strategic Planning
• Employee Training
• Operational Excellence
• Medical Research
• Accounts Payable
• Peoplesoft