Teena Shrimali

Specialist @Xiaomi India

Bengaluru, IN

Part of the Xiaomi Management System (XMS) team responsible for delivering ideal performance of aftersales operations.2. Maintain XMS data hygiene for upcoming projections and decisions to ensure that business operations flow smoothly.3. Responsible for handling PAN India service centres (+2500), warehouses, and repair factories.4. Coordinate with the service centres, field service managers, regional service managers, and zonal service managers.5. Create and update various Standard Operating Procedures (SOP) for service centres.6. Impart training on the SOP(s) and numerous requirements for the effective operation of XMS to authorized service partners.7. Accountable for carrying out audits at the service centre and repair factory, resulting in savings of 12K USD. Identify system gaps, provide solutions, and implement them in coordination with the cross-functional teams.9. Using and implementing technological solutions for effective operations with the assistance of the HQ Team.10. Implemented review cards to do system modifications to minimize cost and personnel.

Bhupal Nobles' University, Udaipur

Bachelor of Commerce - BCom

Jaipuria Institute of Management

Post Graduate Diploma in Management (PGDM)