Teena Giradkar

Analyst @HCLTech

Nagpur, IN

Delivered end-to-end technical support for clients, resolving issues related to Google Cloud services.Managed and analyzed high volumes of client interactions (calls and chats) to identify trends and implement preventive solutions.Conducted in-depth troubleshooting of technical issues, ensuring minimal downtime and seamless cloud operations for clients.Collaborated with cross-functional teams to resolve escalated cases and improve support processes.oPrvided clear, actionable technical guidance to clients, enhancing their understanding and use of GCP services.Maintained detailed documentation of client interactions, resolutions, and process improvements to build a robust knowledge base.AchievementsSuccessfully resolved 100% of client issues on first interaction, ensuring high customer satisfaction scores.Streamlined the troubleshooting process, reducing average resolution time by 20%.Implemented automation scripts to address repetitive technical issues, improving efficiency.Recognized as a top performer for consistently delivering outstanding client support.

Nagpur University

Bachelor of Science - B. Sc