Ted Zhao
Senior Product Manager @TELUS
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WORK HISTORY
Senior Product Manager @TELUS
Toronto, ON, CA
Owned and managed the annual purchasing plan and demand forecasting amid volatility and uncertainty during Covid-19 for over 600 SKUs, refined the forecasting model by incorporating input from Pricing, Marketing, Product, Channel and Supply Ops, and maintained agile calibration to align with strategy changes for better accuracy, overachieving inventory turns by 30%-Supported channel launch of all new handsets for both TELUS and Koodo brands across 14 different channels, providing guidance on purchasing, channel distribution plans and allocation strategies to deliver superior customer experience and maximize activations; meanwhile building allocation SOP to optimize the value of scarce resources, improving order dropping efficiency by 50%-Managed the lifecycle of over 3.1M units and $2.0B of inventory; Partnered across a broad network of stakeholders acting as a change agent to set vision on customer experience and cost reduction opportunities, co-led the revamp and automation of Device EOL Process, resulting in drastic decrease in customer escalations and 30% reduction on obsolescence cost.
EDUCATION
Ivey Business School at Western University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Illinois Institute of Technology
Exchange Student, Business/Commerce, General
Chengdu University of Information Technology
Bachelor's degree, Software Engineering, Dean's Honor List (Top 1% of Department)
SKILLS
ABOUT TED ZHAO
I hold an MBA degree from Ivey Business School with over 10 years of experience in the telco industry, spanning 4 continents. With a solid technical foundation, I bring deep technical expertise in Wireless, Wireline, and IoT, complemented by a broad professional background in product management, vendor management, supply chain, GTM strategy, marketing campaigns, and project management. My focus is on helping organizations drive revenue growth, capture market share, minimize operational costs, and deliver exceptional customer experiences. Throughout my career, I have worked in over 30 countries, collaborated with renowned vendors, developed and managed multinational key accounts, led global projects with cross-cultural partners, and successfully guided cross-functional teams to achieve strategic business objectives. Areas of expertise: Telecommunication Product Management Device Lifecycle Management Supply Chain Operations Demand Forecasting GTM strategy Base Marketing Management Business Development Account Management Project Management B2B Sales and Marketing Sales Funnel Product Launch Strategic Planning Customer acquisition and retention Brand Building
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