Ted Yoshikawa

About Ted Yoshikawa

A creative and out-of-box thinker, I like to innovate and make things. I am a customer and user focused agile product leader with over 20 years’ experience in consumer and enterprise technology companies, in addition to 4 years of software development. Interested in enhancing people’s lives via intuitive and simple to use cloud-connected devices, apps and services.In my current role as Head of Product, CX at Zoom, I\'m leading the Product Management organization that’s innovating and building the most modern. AI-first omnichannel CX suite of solutions in the market. We’re transforming customer experience by making it more engaging, efficient and personable. More simply, we’re creating and delivering customer happiness!Prior to Zoom, I was Sr. Director, Product Management at RingCentral, a leading cloud business communication and collaboration provider, responsible for leading our Product teams and roadmaps for Enterprise, SMB, Administration, Voice and Core services. In addition, I previously led RingCentral Meetings and the RingCentral Phone Mobile and Desktop apps during RingCentral’s mobile-first initiatives and passionately delivered consumer user experiences in enterprise UCaaS apps.Prior to RingCentral, I worked for 10 years at leading consumer electronics companies, Motorola and NOOK (Barnes and Noble), during high innovation and growth stages. This is where I built my passion for cloud-connected products and superior user experiences.

Experience

1. Head of Product, Zoom Cx

   Zoom

   Jan 2025 — Present

   Leading the Product Management organization that’s innovating and building the most modern. AI-first omnichannel CX suite of solutions in the market. We’re transforming customer experience by making it more engaging, efficient and personable. More simply, we’re creating and delivering customer happiness!Responsibilities include- Zoom Contact Center- CX AI products including Zoom Virtual Agent and AI Expert Assist- Virtual lead across Zoom Workforce Management, Zoom Quality Management and CX Ecosystem

Education

• University of Illinois Urbana-Champaign

  B.S.

  1995 — 1999

Skills

• Product Management
• Mobile Applications
• Competitive Analysis
• Product Lifecycle Management
• Android
• Leadership
• Enterprise Software
• Strategic Partnerships
• Ios
• Software Development
• Wireless
• Mobile Communications
• Mobile Devices
• Mobile Technology
• Cloud Computing
• Agile Methodologies
• Management
• Testing
• Telecommunications
• Product Development
• Business Development
• Cross-Functional Team Leadership
• User Experience
• Strategy