Ted Sutton

About Ted Sutton

Highly accomplished leader with broad-based background and hands-on experience in global…

Experience

1. Global Service Delivery Manager

   Nagarro

   Jul 2023 — Present · New York, NY, US

   Act as voice of the customer, managing multiple client engagements for our most strategic public sector clients. Collaborate with senior management on pre and post sales activities to deliver committed outcomes in maximizing the value of our clients investment in Nagarro’s digital transformation consulting services. Primary responsibilities:• Account Management -> Primary account ownership and relationship management for Nagarro’s largest public sector clients. Examples include: NYC DOE, NYC ACS, NYC DSS, NYC SCA, NYS DOL, NYS Gaming-> Point of contact for the consultancy services life-cycle from contract award, customer deployment, adoption, consumption and support-> Engage across the customer organization from end user to operations and the C-suite-> Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.• Delivery Execution and Technical Delivery -> Maintain executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success-> Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics-> Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers confidently from on-boarding, adoption and consumption across a portfolio of Nagarro consultancy offerings. Examples include: Custom applications, Website redesign, Staff augmentation-> Proactively mitigate and manage critical escalations and at-risk accounts - communicate effectively and appropriately with internal and external leaders and executives.

Education

• Manhattan College

  Bachelor's Degree

Skills

• Back Office
• IT Service Management
• Integration
• Solaris
• Middleware
• Service Delivery
• Saas
• Business Analysis
• Derivatives
• Market Data
• Unix
• Options
• Outsourcing
• Requirements Analysis
• Cloud Computing
• Sybase
• Order Management
• Consulting
• Fx Options
• Rmds
• Exchange Connectivity
• Project Delivery
• Equity Trading
• Networking
• Enterprise Software
• Enterprise Architecture
• Data Center
• IT Management
• Management
• Software Project Management
• Financial Services
• Itil
• Pre-Sales
• Infrastructure
• Vendor Management
• Electronic Trading
• Reference Data
• Business Development
• Financial Markets
• Trading