Ted Kassiotis
CONSULTING PARTNER, EXPERIENCE & DIGITAL TRANSFORMATION LEADER
- Role
- Consulting Partner at Wipro
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Ted Kassiotis
Proud father and successful global omnichannel customer experience (CX) expert, focused on driving continuous CX improvement, customer satisfaction, adoption, advocacy, and total cost of ownership reduction. Extensive experience in customer-centric operations includes leadership roles as both the Client with Verizon, Consulting Partner with Wipro (currently), and Strategic BPO Partner with Teleperformance, Sutherland, and Arise Virtual Solutions, with broad domain expertise, unique insights, and key learnings on how to become best-in-class, and candidly, why most fall short. Highly creative thought leader, with a foundation comprised of technology and methodical, data-driven process improvement, and a passion for motivating, mentoring, and developing people and teams to take ownership, drive customer success and \"be the benchmark\".with many growing into leaders themselves.\"Great leaders don\'t create more followers, they create more leaders\"
Experience
Consulting Partner
Jun 2022 — Present · US
Education
Harvard Business School Online
Certificate in Design Thinking and Innovation
2023
University of Massachusetts Lowell
Bachelor of Science (BS), Business Administration: Marketing
Southern New Hampshire University
Master's degree (in progress), Operations and Project Management
Skills
- Quality Assurance
- Bpo
- Call Center
- Strategic Planning
- Vendor Relations
- Telecommunications
- P&L Management
- Workforce Management
- Management
- Team Building
- Call Centers
- Business Development
- Project Management
- Program Management
- Leadership
- Sales
- Contact Centers
- Partner Management
- Rfp Preparation
- Account Management
- Sales Operations
- Customer Retention
- Team Leadership
- Process Improvement
- Customer Service
- Lead Generation
- Vendor Management
- Sales Management
- Business Planning
- Operations Management
- Crm
- Outsourcing Management
- Customer Relations
- Strategic Partnerships
- Outsourcing
- Voice of the Customer
- Partner Relationships
- Strategy
- Customer Satisfaction
- Training
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