Ted Flemming
Product Owner Servicenow (Voice, Chat & Mobile) @Airbus Aircraft
Signup · Get unlimited contacts
WORK HISTORY
Product Owner Servicenow (Voice, Chat & Mobile) @Airbus Aircraft
Own the product vision for core digital channels, including Chat, Voice (AWS Connect), Service Portal, and Mobile app, ensuring alignment with overarching business goals.AI-Powered Delivery: Leading the integration of ServiceNow’s Now Assist and GenAI capabilities to drive automation, deliver intelligent recommendations, and boost agent productivity.Omnichannel Strategy: Developing a unified digital ecosystem to create a consistent, frictionless journey for users across all touchpoints.Stakeholder Orchestration: Recognized for the ability to engage colleagues at all levels, sharing expertise to encourage innovation and translate vision into actionable user stories.Data-Driven Optimization: Monitor and analyze KPIs to inform product strategy, measure the impact of digital initiatives, and drive ongoing platform optimization.
EDUCATION
Ipswich School
GCSE's & A - Levels
University of York
Electronic Systems Engineering M. Eng
Nottingham Trent University
Industrial Management BSc; a challenging blend of business studies, Industrial Management; engineering and management science; concurrent Information
SKILLS
ABOUT TED FLEMMING
I am a strategic Product Owner and IT leader dedicated to evolving digital service channels through intelligent automation. With a background spanning Global Operations, Unified Communications, and the ServiceNow ecosystem, I specialize in bridging the gap between complex infrastructure and tangible business value.My colleagues describe me as a \"big picture\" thinker who is not afraid to challenge the status quo to drive an organization forward. Whether driving the integration of ServiceNow Now Assist (AI) at Airbus or managing global UC estates, my focus remains the same: simplifying the complex and keeping technology user-centric. I thrive on grasping complex business requirements and driving them through to a pragmatic, successful conclusion.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.