Teddy Toland

About Teddy Toland

With nearly a decade of experience in project management and customer-centric roles, I excel in building strong relationships and delivering results. In my current role, I manage a portfolio of elevator units, serving as the primary contact for customers while addressing their needs efficiently and developing sales strategies for repair and modernization opportunities.By leveraging sales tools to track opportunities and forecast results, I consistently achieve targets and maintain profitability. Collaboration and strategic execution are central to my approach, fostering long-term partnerships and driving growth through tailored solutions and exceptional service.

Experience

1. Senior Account Manager

   奥的斯

   Dec 2024 — Present · San Francisco, CA, US

   Directly supports operating territory financial objectives by finding new ways to achieve service and repair annual sales target- Coaches, mentors, and onboards new and tenured Service Account Managers, which includes simplifying complex existing sales processes to drive team efficiency and clear execution of KPIs- Restores trust and stabilizes high-risk customer relationships, mitigates account cancellations and protects the long-term integrity of the unit portfolio and customer loyalty- Drives continuous improvement initiatives by identifying process optimization opportunities for standardization, and ensuring efficient sales management tools are applied across the team- Acts as a key point of escalation for complex account issues, confidently leads the resolution of customer disputes and ensures the timely collection of payments

Education

• The Ohio State University

  Bachelor of Arts (B.A.), Communications - New Media and Communications Technology