Ted Wong

Customer Experience Tools & Implementation - Associate Director @U.S. Department of Veterans Affairs

New Orleans, LA, US

Veteran Experience Office recognized for 2019 Service to Citizens Award for its work in prioritizing Veterans experience within the department.Aug 2023-present - Customer Experience Tools and Implementation, Associate DirectorFeb 2022-Jul 2023 - Customer Experience Tools and Implementation, Communications Chief. Sept 2017-Jan 2022 - Patient Experience, Communication and Change Management Division ChiefVA Patient Experience initiatives provide tools to improve the quality of each interaction by fostering a positive, cohesive experience. These initiatives address complaints and concerns Veterans have shared regarding their encounters at VA Medical Centers. Providing tools that enable VA staff to deliver consistent excellent patient experience is just one way VA hopes to give Veterans every reason to \"Choose VA\" for their healthcare.June 2016-Sept 2017 - Relationship ManagerThe Secretary of the Department of Veterans Affairs (VA) is working to rebuild trust with Veterans and the American people, improve service delivery, set the course for long-term VA excellence/reform and deliver better access to care and benefits for the long term. This initiative, called \"MyVA\", is focused on creating a Veteran-centered VA and putting Veterans in control of how, when and where they want to receive services. As part of this initiative, VA has established a Relationship Manager position for Arkansas, Louisiana and Mississippi to deliver integrated benefits and service. The MyVA mission is to modernize VA\'s culture, processes, and capabilities in order to put the needs, expectations, and interests of Veterans and beneficiaries first.

Sonoma State University

BA, CJA