Ted Wildsmith
Service Transition Manager @National Physical Laboratory (NPL)
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WORK HISTORY
Service Transition Manager @National Physical Laboratory (NPL)
Owned the operational execution of Service Transition for new/changed services, ensuring controlled and assured introduction into live operations.• Designed and embedded a Transition Framework and supporting templates and ways of working to reduce risk and standardise readiness activities.• Led cross‑functional engagement across architecture, delivery, service desk, operations and leadership to ensure quality, acceptance‑into‑service, and support model readiness.• Acted as the primary escalation point for readiness issues raised from direct reports and project teams, driving resolution and protecting live operations.• Consistently improved transition processes through feedback, analysis, and collaboration with senior stakeholders.
EDUCATION
Emmanuel College, Gateshead
GCSEs & A-Levels, See below
University of Oxford
Undergraduate Master of Chemistry (MChem), Chemistry
ABOUT TED WILDSMITH
I am a Service Transition and Change professional specialising in the controlled, assured and repeatable introduction of new and changed services into live operations. I have a proven track record of designing and embedding service transition frameworks, governing readiness, leading multi‑team onboarding activity, and ensuring services enter BAU without disruption.Experienced in working across service architecture, delivery, operations, and leadership teams, I champion clarity, structure, and operational governance while enabling organisations to move at pace. Passionate about continuous improvement, service quality, and building strong stakeholder relationships that support successful service outcomes.
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