Ted Stone

Managing Director @Customer First Uk

Doncaster, GB

Customer First UK Limited is the awarding body for the “Putting The Customer First®” Standard – The National Standard for Customer Service.The Customer First approach focuses on three pillars of business planning that look at the strategic, tactical and operational delivery methods. It uses a unique ‘Diagnostic Assessment Method’ which helps target specific development areas within an organisation to allow for accelerated business improvements. Customer First UK has worked with over 600 organisations across 20 industry sectors ranging from sole traders to multi national companies. With each of these organisations the aim of Customer First UK remains focussed on individually tailoring their assessment packages for optimal support of each customer’s internal delivery methods and strategic goals.This provides a targeted improvement plan for the customer experience within each client organisation. The Customer First Diagnostic Assessment approach is designed to help any organisation to work toward obtaining compliance against all 30 statements of accreditation.It allows companies to remove both the guess work and the paperwork so that they can start to see sustainable improvements at the faster pace which is required in today’s business world.