Ted Phillips
Customer Success Manager | SaaS
- Role
- Customer Success Manager, Smb at RevenueWell
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager, Smb
Aug 2024 — Present
Manage a book of business of 575 accounts worth ~$4m.Increased the percentage of accounts on annual subscriptions by 14%(59% of accounts). Obtained signatures on 100 contracts, generating $400K ARR in initial contract value.Focused on maximizing customer value and education by being a trusted advisor during the subscription lifecycle.GRR of 96.5%$198,500 in saved MRR.Proactively address areas of concern and deescalate situations to reduce the risk of churn. Identify cross-sell/up-sell opportunities to expand customer account portfolios. Created templates for renewals to increase the odds of converting subscriptions to annual agreements.Slack, Salesforce, Totango, Zoom, Teams, Outlook, WorkRamp, Lattice
Education
The University of North Carolina at Chapel Hill
Data Analytics Certificate
Providence College
B.S, Health Policy & Management
2008 — 2012
Skills
- Microsoft Word
- Powerpoint
- Customer Service
- Business Analysis
- Photography
- Marketing
- Healthcare
- Microsoft Excel
- Sharepoint
- Microsoft Access
- Remark Office Omx
- Hris
- Lotus Notes
- Crm
- Contract Management
- Mentoring
- Public Relations
- Marketing Strategy
- Marketing Communications
- Communication
- Oral & Written Communication Skills
- Presentations
- Public Speaking
- Project Management
- Project Coordination
- Outlook
- Crimson Continuum of Care
- Microsoft Office
- Analytical Skills
- Documentation
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