Ted Migdal

About Ted Migdal

Over two decades of experience in Information Technology, demonstrating adaptability and continuous learning in a rapidly evolving field.Proficient in a wide range of operating systems and platforms, including Windows Server (20••••22), Active Directory/Azure AD, Exchange, and virtualization technologies (VMware, Citrix).Expertise in modern PC hardware, network infrastructure, and cybersecurity principles, with a focus on implementing and maintaining secure and efficient IT environments.Delivered comprehensive end-user support, from hardware procurement and software deployment to ongoing maintenance and lifecycle management, prioritizing a positive and productive user experience.Proven ability to deliver effective systems operation training, conduct thorough technology research, manage accounts and customer relationships, and lead successful systems integration and implementation projects.Specialized expertise in eDiscovery platforms, including Clearwell, with advanced troubleshooting and administrative certifications.Strong collaborative skills, with a proven track record of effectively training new hires, communicating technical information clearly, and providing exceptional customer service.Experience with cloud based collaboration tools such as Microsoft Teams, and cloud based CRM tools such as Salesforce.Familiarity with scripting and automation tools, including PowerShell, for efficient system administration and task automation.Demonstrated ability to diagnose and resolve complex technical issues in a timely and efficient manner.

Experience

1. Information Technology Operations Specialist

   Yokohama TWS

   Mar 2023 — Present · Akron, OH, US

   Troubleshoot setworks, systems, and applications to identify and correct malfunctions and other operations difficulties.• Interface with departments, technical vendors, and personnel to solve problems• Create and maintain accurate documentation• Implement preventative maintenance routines and schedule accordingly• Participate in project planning, implementation, and documentation• Receive user requests for assistance via helpdesk ticketing system and prioritize and resolve issues• Maintain a broad knowledge of state-of-the-art technology, equipment, and systems as pertaining to job functions• Consistently follow and enforce IT policies and procedures

Education

• Colonial High School

  Diploma

  1992 — 1996

• University of Phoenix

  High School Diploma

Skills

• Help Desk Support
• Blackberry Enterprise Server
• Customer Service
• Sharepoint
• Saas
• San
• Servers
• System Administration
• Technical Support
• Laptops
• Active Directory
• Ediscovery
• Windows Server
• Blacksmithing
• Backup Exec
• Citrix
• Falconry
• Operating Systems
• Printers
• Clearwell
• Fortune 500 Account Management
• Edis
• Microsoft Exchange
• Virtualization
• Sword Fighting
• Enterprise Software
• Edrm
• Networking
• Vmware
• E-Discovery Consulting
• Litigation Support
• Troubleshooting
• Disaster Recovery
• Account Management
• Software as a Service (Saas)