Ted Matthews

Chair of Service Design - Associate Professor @The Oslo School Of Architecture And Design

Oslo, NO

Responsible for service design at AHO.Visiting lecturer:Chulalongkorn University, Bangkok.Stanford University, dschool, California.Esade, Barcelona.Imperial College, London.University of Antwerp, Belgium.Høgskolen Christiania, Oslo.Oslo Met, Oslo.BI, Norwegian Business School, Oslo.NBMU, Norwegian University of Life Sciences, Ås.Tongji University, Shanghai.Shanghai Tech University.Publications:Matthews, T.(2013). Can insights from the theory relating to ritual be operationalizedto contribute to the development of New Service Development tools?MIRACLES & MANAGEMENT: THE 3RD CONFERENCE OFMANAGEMENT, SPIRITUALITY & RELIGION. Lourdes, France.12Matthews, T.(2013). Sacred Services: The potential for service design of theoryrelating to the sacred. NORDES: Experiments in Design Research.Copenhagen/Malmo.Matthews, T.(2014). The Experiential Mesh: A New Service Development model fordesigning highly experiential services. ICSSI 2014 Annual conference, Taiwan.Matthews, Ted.\"Sacred Services: The Potential for Service Design of Theory Relating to the Sacred.\" Artifact 3.2 (2014): 6-1.Matthews, T.(2017). Sacred Service: The Use of ‘Sacred Theory’in Service Design. Journal of Design, Business & Society, 3(1), 67-97.Matthews, T.(2019). Design for Meaningful Experiences, in Clatworthy, S. D. The experience-centric organization: How to win through customer experience. O\'Reilly Media.Matthews, T.(2021). Exploring sacred service design. PhD Disertation. AHOMatthews, T.(2023). Ritual: Meaningful material for service design. In The Materials of Service Design (pp. Edward Elgar Publishing.