Ted Johnson

About Ted Johnson

I possess extensive experience in customer experience transformation and business operations with an exceptional record driving customer loyalty. My core strengths include:• Unique ability to operationalize vision & strategy by leveraging the voice of the customer and tightly prioritizing core customer value propositions.• Repeated success driving operational efficiency and cultural change across organizational silos with detailed measurement, analysis and performance accountability.• Deep expertise in office operations including customer service, performance improvement, enrollment, billing, client services and patient access systems.• A passion for building transparent, empathetic customer focused teams of up to 100 staff and an annual budget of $6 million.

Experience

1. Senior Business Intelligence Consultant

   Cardinal Health

   Feb 2018 — Present · Cleveland/Akron, OH, US

   Align business operations with customer focused strategies.Develop reports and data to effectively measure performance and ensure value is delivered to customers.Use advanced analytics to model operations and workforce design.

Education

• Case Western Reserve University

  Master's Degree

  1993 — 1995

• University of Chicago

  Bachelor's Degree

  1988 — 1992

Skills

• Leadership
• Office Operations
• Customer Experience
• Public Speaking
• Hipaa
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Budgeting
• Medicare
• Budgets
• Process Improvement
• Project Management
• Insurance
• Healthcare
• Insurance Billing
• Health Policy
• Health Insurance
• Managed Care
• Performance Improvement
• Customer Service
• Business Process Improvement
• Management
• Strategic Planning