Ted Hernandez
Director, Bank Contact Center at USAA
- Role
- Director, Bank Contact Center at USAA
- Location
- Santa Fe, NM, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Ted Hernandez
Ted joined USAA in 1993 where most of his tenure has been in a contact center leader…
Experience
Director, Bank Contact Center
Nov 2021 — Present · Phoenix, AZ, US
Education
The University of Texas at San Antonio
BFA, Spanish
1991 — 1993
Our Lady of the Lake University
MBA, Management
2001 — 2003
Skills
- Recruiting
- Coaching
- Strategy
- Human Resources
- Crm
- Business Analysis
- Call Centers
- Process Improvement
- Business Process Improvement
- Customer Service
- Training
- Management Consulting
- Employee Training
- Sales Management
- Team Building
- Risk Management
- Banking
- Insurance
- Cross-Functional Team Leadership
- Strategic Planning
- Outsourcing
- Analysis
- Leadership Development
- Call Center
- Financial Services
- Leadership
- Executive Management
- Change Management
- Vendor Management
- Team Leadership
- Program Management
- Operations Management
- Management
- Employee Benefits
- Performance Management
- Property & Casualty Insurance
- Customer Experience
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