Ted Barker
Design Researcher @Wise
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WORK HISTORY
Design Researcher @Wise
London, GB
Own research projects end to end, from clarifying the research question, choosing the right method, designing the research, recruiting participants, conducting the research, analyzing the results, and sharing them with the stakeholders- Work with cross-functional teams - Lead deep dives that interrogate customer service tickets, clarifying UX issues that get in the way of the customer journey- Lead competitive research such as web scrapes of negative NPS on social media and used text mining and sentiment analysis to clarify pain points and service gaps - Lead annual digital security survey, as a platform for the development of scam education and awareness campaign - Use advanced quantitative methods to examine UX at scale
EDUCATION
The University of Texas at Austin
Doctor of Philosophy - PhD, Psychology and Research Methods
Springboard
Springboard UX Design Career Track, Certification
University of Arizona
Bachelor of Science - BS, Anthropology / Psychology
ABOUT TED BARKER
Own end-to-end projects, test hypotheses and deliver clear insights that de-risk design decision-making. Collaborate closely with cross-functional teams: Product managers, designers, content designers, and engineers. Align customer needs with stakeholders\' visions, resulting in impactful and user-centered solutions. Skills: Mixed-methods, usability testing, in-depth interviews, information architecture, survey design/analysis, quantitative analysis, visual ethnography, text mining, sentiment analysis Tools: UserTesting, Zoom, UserZoom, Miro, Figma, Adobe XD, Qualtrics, Tableau, SPSS, Google Analytics, R, SAS, Mplus.
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