Justin Miller

About Justin Miller

Manager with experience in most healthcare environments.

Experience

1. Technical Instructor

   Werfen

   Jul 2025 — Present · Norcross, GA, US

   Deliver technical product training to employees, customers, and distributors, ensuring consistent knowledge transfer across all Werfen transfusion products and systems.Maintain and update training documentation and records in the Learning Management System (LMS) in compliance with Werfen’s Quality System and regulatory guidelines.Design and develop training programs using performance-based models, including classroom instruction and continuing education for safety, operation, maintenance, and troubleshooting.Conduct hands-on training and evaluations on instrument operation, IQ/OQ procedures, preventive and corrective maintenance, and system troubleshooting.Assess trainee performance through skills evaluations, quizzes, and lab exercises, providing feedback and support as needed, including field follow-up if required.Demonstrate effective use of reference materials including manuals, specifications, and SOPs in each training session.Plan and schedule training sessions based on classroom, equipment, and resource availability.Utilize a variety of instructional tools such as visual aids, handouts, and digital media to enhance learning outcomes.Support installation, programming, and maintenance of instrumentation at customer sites when necessary.Track and report Level 1, 2, and 3 training metrics to measure effectiveness and guide continuous improvement.Collaborate with cross-functional teams to implement innovative training solutions and improve program delivery.Ensure all training documentation meets good documentation practices and complies with internal quality and regulatory requirements.Perform additional duties and projects as assigned to support the success of the training department and organization.

Education

• Southern New Hampshire University

  Bachelor of Science - BS

  2017 — 2018

• Caldwell Community College and Technical Institute

  Associate of Applied Science - AAS

  2009 — 2011