Durga Prasad

About Durga Prasad

Policy & Trust Professional | Content Safety | Enforcement Strategy | SQL | Cross-Functional LeadershipI’m a seasoned Policy Operations Leader with 6+ years of experience in content moderation, trust & safety, and analytics, currently leading global email support and policy enforcement operations at HCLTech.My core strength lies in enforcing scalable content policies across multilingual teams, enhancing quality standards, and supporting safe, user-first platforms. I\'ve worked on large-scale content judgment tasks, DSAT analysis, and policy escalations while partnering with diverse stakeholders — from data scientists to product managers.Policy Enforcement & T&S: Trained international teams (India, Romania, China, Guatemala) on content policy and moderation, while maintaining high standards of review quality across sensitive categories.Technical Expertise: Automate workflows and reports using Power Automate; build insights dashboards using Power BI; write queries in SQL to identify content patterns and inform strategy.Thought Leadership: Contribute to cross-functional initiatives to optimize content policy updates, guideline documentation, and team calibration strategies.Languages & Communication: Fluent in English, Hindi, and Telugu — enabling me to lead bilingual moderation operations and support escalation resolution in multiple Indian languages.I’m passionate about safeguarding online spaces, influencing scalable policy execution, and leveraging data to drive impact. Let’s connect if you’re building the next frontier of digital trust.

Experience

1. Senior Team Lead - Operations

   HCLTech

   Oct 2025 — Present · IN

Education

• Jawaharlal Nehru Technological University

  Bachelor of Technology (BTech), Electronics and Communications Engineering

  2010 — 2014