Girish Mehta
Director/VP of Content & Product Documentation | Scaled Global SaaS Content Ops | Built High-Impact Teams Driving Adoption & NPS
- Role
- Director - Content Strategy at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Girish Mehta
19+ Years in Content Leadership | AI-Powered Docs | Scaled Global Teams | UX + Product SynergyI\'m a results-driven content and product leader with 20+ years of experience in product documentation, UX writing, and AI/ChatGPT integration. I have lead strategy and execution across global content operations, driving innovation through AI, data, and human-centered design. AI Integration at Scale: Led the deployment of ChatGPT across product docs, blogs and web content and the platform, cutting support tickets and increasing content adoption significantly. Content Excellence: Scaling content for websites, blogs or writing amazing tech docs (Well API and User docs), I have got the tools and the tricks of the trade. Leadership & Collaboration: Built and led high-performing global teams across various domestic and international regions, managed $500K+ budgets, and drove cross-functional initiatives to boost product NPS and field user-centric issues. I am adept in dealing with stakeholders across top management spread across US, Europe and India. User-Centric Strategy: Passionate about crafting clear, scalable, and inclusive content systems that align with business goals, improve usability, and enhance user satisfaction. Since 2011 I have been writing UX/UI copy, while mentoring & managing UX copy teams. From SaaS unicorns to startups, my focus remains constant: building high-impact content ecosystems that fuel growth, reduce friction, and transform user experiences. With my entrepreneurial experience of having built 2 successful products, I can don roles of a an effective Marketing professional, Product Leader and Content Expert. Let\'s talk if you are building something interesting and want an energetic, passionate and metrics-driven leader on-board.
Experience
Director - Content Strategy
Oct 2025 — Present · Bengaluru, IN
Education
Karnataka State Open University
Master of Business Administration (MBA), General
2012 — 2014
Guru Gobind Singh Indraprastha University
BIS(Hons.), Computers
1999 — 2003
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