Percival Gonzaga

About Percival Gonzaga

My experience being a student and an active college assistant instructor for Pasadena…

Experience

1. Patient Care Coordinator

   Prospect Medical Holdings, Inc

   Sep 2016 — Present · Los Angeles, CA, US

   We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that areThe Patient Liaison plans, implements, and oversees programs designed to advance the objectives of the Business Development Team. Assists with a variety of projects, reports, health fairs, internal and external events, and other tasks that support the goals and objectives of the department. Assists with patient access for hospital programs and services.Job Responsibilities/DutiesOversees the efforts of the community education team in order to ensure all areas are properly covered. Reports community information and status updates of issues/resolutions/results to the Director of Business Development. Maintains accurate records of patient activities/events held by Community outreach staff. Follows up to ensure customer satisfaction.Assists the Director of Business Development on a variety of projects, reports, health fairs, and other tasks that support the goals and objectives of the department. Assists the Director of Business Development with internal and external events and programs designed to enhance awareness of hospital services to the community.Works with administration to resolve patient/family/visitor issues. Provides recommendations for improvements in operational processes. Follows up to ensure customer satisfaction. Keeps accurate records for follow up and outreach.Completes reports as appropriate (or requested) on activity and progress toward meeting the goals of the department.Exhibits professionalism when dealing with others and is able to maintain constructive working relationships with co-workers and physicians. Relates well with others including supervisors, colleagues, and internal/external customers. Respects the rights, privacy, and property of others, and maintains strict confidentiality.

Education

• Pasadena City College

  Associate's degree, Liberal Arts, Communication and Media Studies

  2009 — 2013

• California State University, Los Angeles

  Bachelor of Arts (BA), Broadcast Journalism

  2013 — 2015

Skills

• Data Analysis
• Microsoft Excel
• Photoshop
• Powerpoint
• Microsoft Word
• Sales
• Research
• Social Media
• Adobe Photoshop
• Leadership
• Training
• Video Production
• Editing
• Microsoft Office
• Management