Patel

Asset Protection Representative @Loblaw Companies Limited

Halifax, NS, CA

Filtered and identified suspicious transactions and credit card frauds using SwedaMart, BOSS, SAP and inventory management applications• Investigated fraudulent returns, gift card frauds and identity thefts to prepare reports for Toronto Police (Including PC optimum credit card and points theft/fraud on multiple occasions)• Studied Asset Protection Analytics reports to investigate internal theft and breach of policies• Identified and apprehended shoplifters through video surveillance analysis, leading to a 20% decrease in store theft in Q4 2023• Managed high-stress situations effectively involving citizens arrests and customer disputes• Documented and reported security incidents, maintaining detailed records for reference and analysis• Collaborated with local law enforcement agencies, collected and documented evidence for investigation of criminal offences involving store property and assets• Awarded \"Top Performer\" recognition for exceptional security practices within the Toronto district in Q3 2024.