Teanne Sergeant
Manager of Business Intelligence and System Integration @DataCore Software
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WORK HISTORY
Manager of Business Intelligence and System Integration @DataCore Software
Manage SFDC CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.*Hands on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages. Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.* Experience migrating classic to Lightning UI.* Experience configuring and implementing latest salesforce products.* Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.* Keep up to date with Salesforce releases, features and best practices. Make recommendations on implementation and integrations with connected ddatabases.*Hands on experience in performing complex data loads.* Evaluating complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.* 24/7 ownership and resolution of Salesforce system issues and outages * Develop and train other users and SFDC Admins, including development of standard processes.
EDUCATION
Bethune-Cookman University
Bachelor of Arts, Mass Communication:Broadcast Production Technology
SKILLS
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