Teala J.

Financial Counselor @West Tennessee Healthcare

Financial Counselor Jun 2023 - Present• Enhances the financial experience for 30+ patients daily by providing personalized financial counseling, clear billing explanations, and offering assistance with insurance claims.• Optimizes revenue collections by 20%, reducing outstanding patient balances through strategic payment plan negotiations and effective debt recovery strategies.• Ensures full compliance with industry regulations, resulting in zero compliance issues during audits and maintaining the trust of patients and healthcare providers.• Collaborates with healthcare providers and billing teams to streamline patient financial processes, reducing billing errors by 10% and expediting claims processing.