Tea H.
Subject Matter Expert (Sme Qsa) Fraud, Scams & Deceptive Content @Accenture UK & Ireland
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WORK HISTORY
Subject Matter Expert (Sme Qsa) Fraud, Scams & Deceptive Content @Accenture UK & Ireland
Dublin, IE
Investigate, analyze, and resolve complex cases involving fraudulent activity, scams, financial deception, and policy violations across multiple digital platforms- Identify emerging fraud patterns and trends to support proactive risk mitigation and policy enhancement- Provide subject matter expertise on fraud detection, AML procedures, deceptive content identification, and user risk assessment- Develop and maintain process documentation for fraud investigation workflows, escalation procedures, and compliance reporting- Collaborate with cross-functional teams, including policy, legal, and data analytics, to ensure consistent enforcement of fraud prevention strategies- Conduct quality reviews on fraud-related investigations to ensure accuracy, consistency, and adherence to client and regulatory requirements- Train and mentor new analysts on fraud detection techniques, red-flag identification, and content integrity standards- Perform data-driven analysis to identify high-risk user behavior, payment irregularities, and coordinated fraud networks- Escalate confirmed or suspected money laundering and high-risk activities to appropriate compliance teams for further review- Support continuous improvement initiatives by recommending policy updates and process enhancements to strengthen platform integrity and user trust.
EDUCATION
IBAT Dublin
Diploma of Education, Human Resources Management/Personnel Administration, General
Administrative school Zagreb
NFQ Level 5 Administration officer, Public Administration
ABOUT TEA H.
As a Fraud & Scams Prevention, Anti-Money Laundering, and Trust & Safety Strategy specialist, I bring experience as a Quality Analyst (QSA/SME) at Accenture, ensuring online content aligns with strict client policies and global safety standards. I focus on precise content moderation, policy enforcement, and risk classification across profiles, videos, audio, and text.Dedicated to protecting platform integrity, I investigate complex and sensitive cases involving fraud, scams, AML risks, and high-risk user behavior. I collaborate with cross-functional teams to improve policy interpretation, reduce operational risk, and support accurate, compliant decision-making.Passionate about safeguarding users and strengthening digital ecosystems, I’m committed to building safer online communities — guided by Accenture’s mission:“To deliver on the promise of technology and human ingenuity.”
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