Timothy Davies
Agentic Experience Specialist - Director @Salesforce
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WORK HISTORY
Agentic Experience Specialist - Director @Salesforce
London, GB
Strategic Lead | Agentic Experience & AI Transformation | Salesforce EcosystemI sit at the intersection of executive strategy, human-centric design, and the next evolution of AI. As an Agentic Experience Specialist, I partner with C-Suite leaders to transition their organizations from traditional automation to autonomous, trust-based AI ecosystems.My focus is on humanizing the power of AI on the Salesforce platform. I specialize in crafting \"Agentic Experiences\"—creating autonomous agents that don\'t just process tasks, but act as intuitive, brand-aligned extensions of the customer relationship. By combining deep management consulting with a vision for the future of UX, I help global enterprises turn complex AI capabilities into clear, context-aware value drivers that augment human creativity and productivity.Core Competencies:C-Suite Advisory & AI ReadinessStrategic Account Leadership (Salesforce Platform)Agentic UX Design & Behavioral GovernanceDigital Transformation ConsultingBuilding Trust-Rooted AI Communication Patterns
EDUCATION
Trailhead by Salesforce
Certified User Experience Designer - Rank: Ranger, Salesforce
EKC Broadstairs College
Extended Diploma - Information Technology, Advanced I.T and Networking & Website Design
Canterbury Christ Church University
BA Honours Degree: Digital Media, User Interface Design & HCI
ABOUT TIMOTHY DAVIES
Experience & Innovation Director | AI & UX Thought Leader | Elevating Digital ExperiencesFor over a decade, I’ve helped organizations define their experience strategy and vision, using human-centered design and design thinking to drive transformation. My role isn’t just about UI/UX—it’s about shifting mindsets, embedding core design principles, and ensuring seamless experiences within the Salesforce ecosystem.Solving Digital & AI ChallengesIn 15 years in Salesforce, I’ve seen businesses struggle with UX fundamentals and the rapid rise of AI-driven experiences. As customer expectations evolve, designing intelligent, ethical, and human-centered AI interfaces is more important than ever. My passion is crafting high-impact, seamless experiences tailored to real user needs.Strategic Lead | Agentic Experience & AI Transformation | Salesforce EcosystemI sit at the intersection of executive strategy, human-centric design, and the next evolution of AI. As an Agentic Experience Specialist, I partner with C-Suite leaders to transition their organizations from traditional automation to autonomous, trust-based AI ecosystems.My focus is on humanizing the power of AI on the Salesforce platform. I specialize in crafting \"Agentic Experiences\"—creating autonomous agents that don\'t just process tasks, but act as intuitive, brand-aligned extensions of the customer relationship.Speaking & Thought LeadershipI regularly host talks on the intersection of UX and AI, covering: How AI is reshaping digital interactions Designing AI-driven experiences that are ethical and human-centered The future of intelligent automation in UX & SalesforceIf you’re interested in AI-driven experience design, let’s connect!My Journey: From UI Design to AI & Experience LeadershipStarting in UI design, I developed apps for the App Store, then moved into telco, where I saw the need for simplified, intuitive digital experiences. In 2011, I joined Tquila, pioneering mobile-first Salesforce design. Since then, I’ve partnered with platinum Salesforce partners, designing award-winning digital ecosystems.Passion & MissionI help businesses elevate experience design & strategy—ensuring that every Salesforce implementation not only works but delights users. With AI transforming UX, my focus is ensuring technology enhances human experiences rather than replacing them. Let’s build the future of AI-powered, human-centered digital experiences together!
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