Tom Leon-Grimes

Director of Operations @Tara & Co

Royal Leamington Spa, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Director of Operations @Tara & Co

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Royal Leamington Spa, GB

As part of the Executive Team, my role leads and empowers operational teams to deliver exceptional customer service and deliver against business change and growth targets.Responsibilities:• Oversee and lead the functions of Lettings, Progression, Property Management, Compliance, Strategy, Brand and Marketing, Systems and Business Change• Develop the business plan and strategy for operational performance and growth• Lead and empower the operational management team• Oversee business, property and customer compliance

EDUCATION

2012 — 2013

Henley College Coventry

Level 2 Housing Practice & Business Administration

2022 — 2033

Chartered Institute of Housing

CIH Level 4 Certificate in Housing

2016 — 2016

Chartered Management Institute

Level 3 Coaching & Mentoring

SKILLS

Ad Hoc ReportingCommunity OutreachPolicyMicrosoft ExcelPowerpointEvents OrganisationMicrosoft PowerpointProject PlanningTime ManagementEvent PlanningGovernanceMicrosoft OfficeKpi ReportsCustomer ServiceReporting & AnalysisSocial HousingCommunity EngagementData EntryStakeholder EngagementTeamworkCommunicationProject CoordinationCoachingMicrosoft AccessTenancy ManagementLettingsData AnalysisPerformance ReportingPerformance ManagementTechnological Innovation

ABOUT TOM LEON-GRIMES

My role at Tara and Co is to oversee operational performance, strategy and change across our lettings, tenancy and property management teams and to drive standards of our property portfolio. I am proud to have been previously awarded as the winner of the Housing’s Next Generation Competition in 2022, which was run by the Housing Quality Network, to provide future leaders with the opportunity to develop and showcase innovative ideas and thought leadership. As a qualified Prince2, AgilePM and Housing Management Practitioner, my background also consists of roles within operational and strategic leadership, lettings, service development, assistive technology, independent living, damp and mould, complaints, supported housing, project management, business improvement, data analysis and front-line housing management.All views are my own.

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Tom Leon-Grimes — Director of Operations at Tara & Co in Royal Leamington Spa, GB | Unifers