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Tom Dellafranco

Ice Hockey Official @NCAA

West Chester, PA, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2012 — Present

Ice Hockey Official @NCAA

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BIG10 and ECAC conferences

EDUCATION

2006 — 2010

Saint Joseph's University

Bachelor’s Degree, Business Intelligence and Analytics

2002 — 2006

Malvern Prep

High School

SKILLS

Salary NegotiationsTeam LeadershipCustomer RetentionCustomer ServiceSocial NetworkingCustomer Service ManagementInterview PreparationStrategic SourcingPre-Sale SupportGlobal Talent AcquisitionJob FairsLeadershipRecruitingPre-SalesSap ProductsMicrosoft ExcelDirect SalesCustomer Relationship Management (Crm)Public SpeakingMicrosoft OfficeSalesSelf-ManagementAccount ReconciliationMarketingAccount ManagementExpense ReportsNational Account ManagementTeam MotivationIndependent ThinkingCustomer SatisfactionTrainingVendor ContractsTeam BuildingManagementCompetency Based InterviewingInterviewingSocial MediaEvent ManagementTeam CoordinationHealthcare Staffing

ABOUT TOM DELLAFRANCO

Senior Customer Success Manager supporting large Enterprise customers in the Industrials space. I partner with executive and technical stakeholders to drive successful deployment, adoption, retention, and long‑term value across CAD, PLM, ALM, and SLM solutions.Known as a trusted advisor, I focus on understanding customer business models and translating complex technical capabilities into measurable outcomes. I lead strategic account and success planning, executive business reviews, and proactive risk management to ensure customers achieve ROI while building durable partnerships.I work closely with Sales, Services, and Product teams to deliver a unified account experience, support expansion opportunities, and advocate for the voice of the customer.

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