Trevor M.

Experience

1. Guest Services Specialist

   Alston & Bird

   Sep 2024 — Present · Los Angeles, CA, US

   Serve as the first point of contact for all clients and visitors, delivering a professional and polished experience while managing visitor identification, guest badging, and access control in compliance with ISO policies.• Manage conference room reservations using EMS, resolving scheduling conflicts and accommodating last-minute changes to meet firm needs.• Act as a concierge for visiting attorneys by coordinating Red Carpet services, providing access badges, and offering local resources such as maps, directions, and office amenities.• Liaise between attorneys, internal staff, and external vendors to facilitate seamless communication and operational support.• Coordinate and execute office events, including purchasing and preparing food and beverages, organizing social hours, and supporting larger firm-wide gatherings.• Handle sensitive legal documents and mail services, including scanning, packaging, and coordinating shipments for legal cases while maintaining confidentiality.• Provide basic IT troubleshooting, manage expense reporting, and oversee badge access for office security in collaboration with building management.• Communicate Atlanta Office Vitals, highlighting visitors, events, and key updates to ensure alignment across teams.• Serve as the emergency medical response liaison between first responders and the firm’s internal medical response team.• Prepare for expanded responsibilities, including providing notarization and bartending services to enhance client offerings and event support.

Education

• Granada Hills Charter

  STEM

  2016 — 2020

• University of Southern California

  Bachelor of Arts - BA

  2020 — 2024