Terrance Langham

About Terrance Langham

Data Analyst with a strong background in delivering business solutions via data…

Experience

1. Customer Support Technical Specialist

   Summit K12

   May 2025 — Present

   Assist Customer Support Representatives on support requests and projects• Ensure that the Customer Support team has access to all necessary knowledge and resources.• Set up new accounts utilizing a mixture of technologies, using Learning Management System (LMS), CSV files, and Google Suite products• Provide excellent and prompt customer support through phone calls and emails to ensure successful product implementation• Collaborate with the Inside and Outside Sales and Account Management teams to customers from purchase order to user login• Assist various District and School departments and staff through phone, email, and video calls• Serve as the Voice of the Customer internally at Summit K12 to raise issues and feature requests on behalf of our customers

Education

• Iowa State University - Ivy College of Business

  Bachelor of Science - BS

Skills

• Call Centers
• Microsoft Office
• Sales
• Team Building
• Management
• Customer Service
• Social Media Marketing
• Microsoft Excel
• Technology
• Budgets
• Leadership
• Property & Casualty Insurance
• Operations Management
• Medical Billing
• Training
• Supervisory Skills
• Supply Chain
• Team Leadership
• Business Strategy
• Process Improvement
• Insurance
• Throughput
• Small Business
• Medical Terminology
• Business Analysis
• Data Analysis