Tania Guiloff Müller
Design Strategist & Innovation Consultant | Turning ambiguity into direction for innovation teams, consultancies & new ventures | Service Design · Research · Systems Thinking
- Role
- Innovation & Design Consultant at Kemeny Studio
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tania Guiloff Müller
I do research to understand what\'s really going on and frame where to focus, facilitation to align the people who need to act on it, and rapid prototyping to validate before committing.Over the years, that\'s meant catching a strategic misalignment before a neobank launched on outdated assumptions — contributing to 220% over acquisition goals — shaping a value proposition for an unbanked market that scored 4.6/5 in concept validation — and co-designing a service for immigrant families at risk of separation, validated by 14 families, endorsed by practitioners, and caught the attention of a congressional office.Originally from Chile, bilingual, with a Master\'s from Parsons and experience across fintech, AI, and social innovation in LATAM, Europe, and the U.S.Open to roles at consultancies, ventures, or research-driven teams.Core capabilities: Strategic framing · Service design · User research · Systems thinking · Workshop facilitation · Stakeholder alignment · Innovation strategy · AI-enabled prototyping · Product strategy · UX research · Service blueprinting · Design strategy · CX · Qualitative research · Quantitative research · Journey mapping · Concept validation · Behavioral design · Market research · Design sprint facilitation · Design thinking
Experience
Innovation & Design Consultant
Sep 2025 — Present
AI consultancy helping companies in financial services, educational institutions, retail, and pharma across LATAM integrate generative AI, automation, and NLP to transform operations.• Building the firm\'s design practice—defining service offerings, shaping strategic positioning, and leading client engagements from opportunity framing to hands-on product execution across AI-powered solutions.
Education
Pontificia Universidad Católica de Chile
Título profesional en Diseño, Diseño Integral- Diseño de Servicios
2015 — 2020
Machon Le Madrichim
Leadership Program
Universidad de Chile
Pregrado Ingeniería Comercial
2013 — 2014
Parsons School of Design - The New School
Master of Science - MS, Strategic Design and Management
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