Tamara S.
Customer Service Manager @Health Extension Pet Care
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WORK HISTORY
Customer Service Manager @Health Extension Pet Care
NY, US
Directly responsible for managing customer service operations, staff training and development, new program and process development and implementation, dealing with and resolving escalated customer and account issues, staff performance evaluation, management reporting, and handling a wide variety of special projects.Selected Accomplishments and Initiatives: Has led a large-scale customer service operation which has met all companywide expectations. Developed the CSR Team, and trained them to successfully resolve all manner of customer issues. Has implemented corrective actions to prevent recurrence, and enhance customer satisfaction. Developed workflow, processes, training manuals, and auto responses, greatly enhancing unit efficiency. Creates reports and metrics, utilized for tracking KPI’s and service level needs. Originally hired as a Contractual Consultant.
EDUCATION
Mt. San Antonio College
AS Degree
SKILLS
ABOUT TAMARA S.
Stepping into Health Extension Pet Care as the Customer Service Manager, my role…
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