Tayo Ogunbadejo
IT Support Specialist at T.Rowe Price
- Role
- IT Support Specialist at T. Rowe Price
- Location
- Towson, MD, US
- LinkedIn followers
- 500 followers
Experience
IT Support Specialist
Aug 2024 — Present · Owings Mills, MD, US
Serve as the first point of contact for internal and external users seeking technical assistance via phone, email, or chat.• Provide comprehensive technical support for hardware and software issues across Windows, MacOS, and Linux operating systems.• Utilize ServiceNow as a ticketing system to log, track, and manage incident resolution, ensuring timely updates and escalation of critical issues.• Use Bomgar remote access software to remotely troubleshoot, diagnose, and resolve technical problems efficiently.• Support and maintain over 500 enterprise applications, ensuring minimal disruption to end-users and consistent software performance.• Monitor and maintain workstation functionality including desktops, laptops, and mobile devices (iOS and Android), performing upgrades and hardware replacements as needed.• Troubleshoot peripheral devices such as network printers, scanners, monitors, and other hardware components.• Assist with staff onboarding and offboarding by provisioning/deprovisioning accounts, setting up hardware, and configuring user environments.• Collaborate with vendors and their support teams to resolve escalated technical issues.• Document detailed incident logs and knowledge base articles to improve future troubleshooting efficiency.• Participate in ongoing IT infrastructure projects aimed at enhancing system reliability, performance, and user experience.
Education
University of Maryland Eastern Shore
Bachelor of Science - BS
Towson University
Bachelor of Science - BS, Information Technology
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