Taylor Courtney
Customer Success Manager @Mako Medical
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WORK HISTORY
Customer Success Manager @Mako Medical
Manage customer facing operations and serve as the main point of contact for all Senior Care Team clients-Responsible for navigating and troubleshooting a variety of EMRs and proprietary software systems to best suit client needs-Lead and maintain the onboarding process for all new clients into Mako software and ecosystem-Maximized account retention over the years by training physician office staff on diagnostic protocol/procedures to increase product adoption and coordinating account needs with internal departments-Selected by Mako Leadership to be part of the Data Integrity & Process Improvement Team in Fall 2023, which spearheaded organizational change and solutions to decrease pre-processing errors by 80% resulting in maximized reimbursements-Contributed to sustained growth in the senior care footprint through new client outreach and existing client referrals.
EDUCATION
Furman University
Bachelor's degree, Biology
ABOUT TAYLOR COURTNEY
Results-driven Sales Representative and Customer Success Manager with a proven record of sales achievements, awards, and recognition within Mako Medical. Success can be demonstrated by being part of a 2 person high-growth Senior Care Leadership Team, winning two quarterly sales awards, and independently securing high-volume accounts generating diagnostic tests annually. Exceeded sales and retention/renewal expectations by applying strengths in-Technical, educational & relationship-based selling-Implementing product adoption quickly-Proactively managing book of business-Retaining accounts through relationships & excellent service-Earning client trust & asking for referrals-Problem solving with clients and internal teams efficiently
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