Taylor Wade

About Taylor Wade

With over 8 years of experience in the real estate industry, I am a passionate and driven…

Experience

1. Customer Success Manager, Resware

   Qualia

   Jul 2024 — Present

   As a Customer Success Manager at Qualia, my role is pivotal in ensuring our high-value clients achieve exceptional results with our Resware product. Here’s what my day-to-day responsibilities will look like:Building Strong Relationships: I’ll actively engage with both prospects and existing customers to forge strong, trusting relationships. My goal will be to understand their unique needs and provide personalized support to help them succeed.Engaging with Executives and Stakeholders: I’ll connect with key business executives and stakeholders within our client organizations. By understanding their strategic goals and challenges, I’ll ensure that our solutions align perfectly with their objectives.Advocating for Customers: I’ll be the voice of our customers within Qualia, ensuring their needs and feedback are heard and addressed. I’ll also collaborate with our partners and vendors to resolve any issues and drive improvements based on customer input.Driving Customer Success: I’ll leverage my expertise to help customers fully utilize the Resware product, guiding them through best practices and innovative solutions. My focus will be on maximizing their satisfaction, fostering long-term relationships, and contributing to the growth of their accounts.In essence, my role will be about being a dedicated partner to our customers, ensuring their success, and driving the overall growth of their accounts with us.

Education

• Johnson & Wales University

  Bachelor's degree, Food Service Management

  2009

• Johnson & Wales University

  Associate of Science - AS, Applied Science - Baking and Pastry

  2009 — 2011